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Warranty & claims administration
View warranty and claim details, submit and manage warranty claims or connect with a dedicated warranty specialist.
What can we help you with?
Access our warranty self-serve portal to check your warranty status.
See your credit memo.
Submit a new warranty claim, or view or manage your claim.
Can't find what you need? Contact our warranty support team.
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Cases
Easily track and manage all your cases — personal or company-wide — in one powerful, streamlined dashboard.
We're charting a new path.
A new look and enhanced experience are on the horizon. As we continue to make improvements, please let us know if you encounter any issues so we can help quickly.
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Customer support portal
Access our 24/7 portal to order parts, track orders, manage warranties and claims, download software, submit maintenance reports, and reach technical support.
Frequently asked questions
If you used the Warranty Self-Service tool and believe the results are inaccurate, please submit a Warranty Coverage Check Eligibility Review Request.
Click here to see where your part can be repaired
- Place your order in the portal in Online Ordering.
- Print paperwork, and put it in the box.
- Ship the unit to Designated Repair Station,
- Upon induction, warranty terms will be validated, and unit will be repaired under warranty as applicable.
For channel partners
- Please use Online Ordering and select AOG option upon checkout.
For airlines customers and BGA operators
- Call us US Toll free number +1 602 365 3099800-601-3099, and select Option 4 for AOG, or
- Send an email to AOG@honeywellaerospace.com and attach PO including the below required information.
Required information
- PO states “AOG” and “Warranty Requested”
- Aircraft make/model
- Aircraft serial number
- Aircraft registration tail number
- Operator/end-user name and address
- Location of grounded aircraft
- Next scheduled flight/minimum equipment list (MEL) expiration date
- Any additional details regarding the aircraft's current situation
- Part number and current serial number (if the part is serialized)
- If the part is non-serialized, include the invoice number that the part was purchased on
- If the component is part of an engine/APU, provide engine/APU part number and serial number
- If applicable, provide the TSN or CSN
Place an exchange order requesting warranty through Online Ordering, providing defect’s description. In addition, please provide:
- Part number
- Serial number
- Invoice number (if non-serialized)
- Customer name
- Aircraft serial number
- Aircraft registration tail number
- Aircraft model
- Engine/APU part number (if applicable)
- Engine/APU serial number (if applicable)
- TSN or CSN (if applicable)
Fill out this webform and the team will reply to your Case. You should receive an email response from the Case or you can also view the response in Case Management.
