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Peter Kropik is the Vice President of Customer and Product Support for Honeywell Aerospace Technologies. With years of experience in software and IT integrations, Peter played an integral part in the development of the Honeywell user experience and end-to-end journey, and now, more recently, has spent the last few years within the Customer & Product Support organization.
In this episode you’ll learn:
- The importance of the customer journey
- How at Honeywell we measure success in regards to customer and product support
- What areas are considered Customer & Product Support
- What is the customer core team, and how do they function?
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